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Sales Performance

Do you want to improve sales performance in your business?

Do you know what makes your top sales performers different from the rest of the sales team?

Do you want to increase your success in identifying motivated and high-performing salespeople each time you recruit?

Find out how we can help you

Sales Performance

Online Candidate Assessment

Do you want to know more about your candidate’s likely ability in the role?

Are you considering promoting people and want to know more about their strengths and development needs?

Using online ability and personality testing will enable you to recruit or develop staff with confidence.

Find out how we can help you

Online Candidate Assessment

Executive Assessment

Do you need to recruit to a key position in your business?

Do you want to know what an individual's likely leadership style will be?

Do you want to clearly understand each applicant’s strengths and development needs?

Find out how we can help you

Executive Assessment

Customer Service

Do you want to reduce absenteeism?

Do you want to reduce staff turnover thereby reducing the cost of recruitment?

Do you want to improve the productivity of your staff thereby increasing revenue?

Find out how we can help you

Customer Service
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Our methods deliver results- a financial services company whose staff achieved high assessment scores generated 16% higher sales per hour. A consumer goods retailer whose candidates achieved high assessment scores delivered 11% higher revenues, and a telecommunications company’s customer service agents achieved 21% more sales in their first three months of employment.

We’ll help you to assess the sales qualities in each candidate using our Salesperson Select package so that the salespeople you recruit will hit the ground running. We can profile your existing sales team to identify the key characteristics that distinguish your top performers from the rest. Using this information we will help you to assess your sales candidates for those same attributes to drive improved sales performance.

Perhaps you want to maximise your sales training budget? Use our Sales Team Develop package to identify individual and team training needs for your sales teams so that you can provide targeted training that will make a difference.

Our Sales Team Training is an award-winning programme that can be delivered off-the-shelf or bespoke to those development needs identified using our Sales Team Develop package. The Single Sales Principle® sales training course delivered by Lammore, our specialist training partner, and endorsed by the Institute of Sales and Marketing Management (ISMM), is a new approach to selling founded on scientific research into the psychology of people’s buying motives and how to meet them. It is highly engaging, thought provoking and, most importantly, easy to apply in the real world.

Salesperson Select: Assess candidates for key sales behaviours using SPQ® and Sales Cycle Questionnaire online. Output is a bespoke sales report with interview questions.

Sales Team Develop: Identify the key training needs in your sales team using SPQ® and Sales Cycle Questionnaire online. Output is a sales team training needs report to enable you to direct your training budget.

Sales Team Training: Off-the-shelf or bespoke to the development needs identified using our Sales Team Develop package, the award-winning Single Sales Principle® programme is an industry-leading sales training course endorsed by the Institute of Sales and Marketing Management (ISMM).

These packages provide an indication of our range of services. We are happy to discuss your individual requirements, please contact us.

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Hiring the wrong person can cost a business up to 2.5 times their salary (CIPD).

A third of small firms told the Equal Opportunities Commission that a recruitment failure costs as much as £28,000.

Right now, 40% of managers predict that skill shortages will have a damaging impact on business performance (CBI).

It’s crucial to know as much as possible about any prospective employee before hiring them, and equally to look closely at those already in the business and their potential to take on new skills and responsibilities.

Talk to us today about our range of online assessment tools for recruitment or development.

  • Ability: we can assess a range of skills including numeracy, verbal reasoning, understanding of grammar, critical thinking, IT knowledge.
  • Personality: using general measurement tools such as OPQ, Wave, Myer-Briggs (MBTI), Dimensions, NEO PI-R and Profile:Match to more targeted tools to help you identify an individual’s strengths, resilience or even likely management derailers (HDS).
  • Leadership Style: tools such as the Leadership Judgement Indicator (LJI) will enable you to find out more about a person’s likely leadership style.
  • Motivation: having ability and knowledge is great, but does the individual want to shine? Will they keep going when faced with setbacks and how do their motivational drivers align to those of the role?
  • 360: include ‘360 feedback’ from staff, colleagues, managers and even customers to enable a person to gain insight into what others feel are their strengths and development priorities.

Here are examples of our online assessments available for operational staff, customer service staff, salespeople, team leaders, managers and executives:

Sales Assessment: There are a number of sales personality tests that provide insight into an individual’s likely comfort and effectiveness across different elements of a typical sales cycle. This enables you to determine the type of sales environment in which a salesperson will be most effective.

Leadership Assessment: We will create a bespoke assessment process that will identify not only the most competent candidate but also the individual who is the best fit for your organisation. The output will be a comprehensive picture of a candidate’s leadership style, qualities, values, motivations and abilities for use in recruitment or development.

Customer Service Assessment: We can measure key customer service skills such as Relating to Customers, Problem Solving, Complaint Handling, Quality Focus and Results Drive. From this we are able to create specific interview questions for you use with each candidate to really get to know their capabilities and likely performance in the role.

These assessments provide an indication of our range of services. We are happy to discuss your individual requirements, please contact us.

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Filling executive roles isn’t easy. Research from business insights company CEB suggests that globally just 1 in 15 managers and executives have the potential to be effective leaders. But their impact and the business returns can be great: CEB discovered those with the best leadership skills are 50% more likely to outperform revenue expectations than their peers.

We’ll help you to assess the right skills and identify the development needs in each person using our thorough Executive Select package of online assessments.

Perhaps you want to develop the capability of your existing senior team? Use our Executive Develop package to the identify individual and group development needs that will enhance your business performance.

Our Executive Leadership Training is delivered by Lammore, our specialist training partner. Harnessing the insights from our Executive Develop package, The Art of Leadership programme helps individuals to harness their personal styles and capabilities to create powerful and effective authentic leadership behaviour. This fully flexible training offers everything from one-day seminars to fully integrated 12-18 month programmes.

Executive Select: Understand the leadership style and potential derailers of your candidates. Includes personality profile, management derailers and leadership styles, 1.5-hour validation discussion, bespoke report with interview questions.

Executive Develop: Identify the individual and group development needs of your senior team. Includes personality profile, management derailers and leadership styles, 1.5-hour validation discussion, bespoke development report, team training needs report.

Executive Leadership Training: The Art of Leadership programme helps individuals to harness their personal styles and capabilities to create powerful and effective authentic leadership behaviour. This fully flexible training offers everything from one-day seminars to fully integrated 12-18 month programmes.

These packages provide an indication of our range of services. We are happy to discuss your individual requirements, please contact us.

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Just 12% of the population is likely to be strong on both customer service and selling, according to recent research from a leading assessment consultancy. We can help you to identify those candidates with the skills to make a difference to your business.

Our methods deliver results- a retailer whose staff achieved high assessment scores averaged 19% more in monthly sales. Call centre agents who achieved high assessment scores were 31% more likely to achieve customer satisfaction goals, 26% more likely to meet performance targets, and 38% less likely to leave during training.

Reduce the amount of time you spend on unsuitable candidates by using our Customer Service Screen package. This short questionnaire enables you to quickly identify those potential employees who are most likely to be reliable and dependable in terms of their performance at work.

Our Customer Service Select package comprises a personality questionnaire which measures key aspects of job performance, such as Relating to Customers, Problem Solving, Quality Orientation and Results Drive. From this we are able to define specific interview questions for you use with each candidate to really get to know them.

Perhaps you want to keep ahead of the competition by refreshing the customer service skills of your existing staff? Our Customer Service Skills Training covers leading theories in customer service and provides your staff with practical steps to implement these. The Customer Experience Principle, delivered by Lammore, offers plenty of opportunity for delegates to check their understanding and to try out new techniques and strategies in a safe environment where they’ll receive guidance and constructive feedback. The training programme also offers an assessment module with accreditation endorsed by the Institute of Sales and Marketing Management (ISMM).

Customer Service Screen: Assess a potential employee’s likely reliability and dependability using our short one-page questionnaire.

Customer Service Select: Get a better insight into a candidate’s customer service style using our customer service questionnaire. Includes summary of customer service style and recommended interview questions.

Customer Service Skills Training: Stay ahead of the competition by training your staff in 5-Star Customer Service. This practical course provides a safe environment for delegates to practice the techniques they’ll learn before they bring them back into the workplace.

These packages provide an indication of our range of services. We are happy to discuss your individual requirements, please contact us.

Sales Performance

Online Candidate Assessment

Executive Assessment

Customer Service

We are specialists in using psychometric tests and face-to-face assessments to help you to better understand the sales, customer service, management and leadership skills of your candidates and existing employees.

For managers and executives we offer online aptitude and personality tests, and face-to-face assessments (such as role plays, presentations and in-trays) to help organisations to identify the strengths and address the development needs of their management and executive teams when recruiting or undertaking leadership development activity.

Our sales and customer service offer utilises an online psychometric assessment approach to enable our clients to quickly recruit the best salespeople for their business and to develop the performance of their sales and customer service teams in the most cost-efficient manner by clearly identifying training needs.

People are what makes any business successful. It doesn’t matter what line of business you’re in it’s critical to get the most out of your staff. That’s why we at Bloojam provide specialist recruitment and development services to enable businesses to maximise their people performance.

Average cost of hiring the wrong person is £12,000 for senior managers – CIPD

80% of employee turnover is due to bad hiring decisions – Harvard Business Review

82% of organisations report that competition for well-qualified candidates has increased (CIPD, 2017)

Profit per full-time employee can increase 11% using assessments – Aberdeen Group

65% of organisations say senior managers lack leadership skills - BIS

Skills shortages are costing UK businesses more than £2bn a year (Open University)

Ineffective management is costing UK businesses £19bn a year – BIS

35% of small firms say a failed or wrong hire costs £1,000-£28,000 (EOC survey)

23% of employers use online selection tests in their recruitment process (CIPD, 2017)

36% of employers say better selection techniques help retain staff - CIPD

Average cost of hiring the wrong person is £12,000 for senior managers – CIPD

80% of employee turnover is due to bad hiring decisions – Harvard Business Review

82% of organisations report that competition for well-qualified candidates has increased (CIPD, 2017)

Profit per full-time employee can increase 11% using assessments – Aberdeen Group

65% of organisations say senior managers lack leadership skills - BIS

Skills shortages are costing UK businesses more than £2bn a year (Open University)

Ineffective management is costing UK businesses £19bn a year – BIS

35% of small firms say a failed or wrong hire costs £1,000-£28,000 (EOC survey)

23% of employers use online selection tests in their recruitment process (CIPD, 2017)

36% of employers say better selection techniques help retain staff - CIPD